Returns and Refunds
Return window
You may request a return within 14 days of receiving your order, provided items are unused, in original condition, and returned with original packaging.
Non-returnable items
- Personalised or bespoke pieces
- Custom event orders and made-to-order items
- Used items or items returned without original packaging
Damaged, faulty, or incorrect items
Contact us within 48 hours of delivery with your order number, a description of the issue, and clear photographic evidence. We will review and advise the next step promptly.
Return shipping
Unless the item is faulty or incorrect, return shipping costs are the customer’s responsibility.
Refunds
Once approved and received in acceptable condition, refunds are issued to your original payment method. Processing times vary by payment provider.
Undelivered or returned parcels
If a parcel is returned due to address errors or failed delivery attempts, re-shipping costs may apply.