Terms and Conditions

1. Overview

These terms apply to your use of this website and purchases made from Maison de Lumière. By placing an order, you agree to these terms.

2. Product information

We aim to keep product descriptions and pricing accurate. As handmade items, minor variations in colour, finish, or decorative detail may occur.

3. Orders and acceptance

Orders are subject to acceptance and availability. We reserve the right to cancel or decline orders in cases of pricing errors, stock issues, or suspected misuse.

4. Bespoke and personalised orders

Bespoke orders may require additional lead time and are generally non-returnable unless faulty or incorrect.

5. Pricing and payment

Prices are listed in GBP. Payment is required at checkout unless otherwise agreed in writing for custom event work.

6. Delivery

Delivery timings are estimates and may vary during peak periods or for custom work. Please provide accurate delivery details.

7. Liability

Our liability is limited to the value of the goods purchased, except where rights cannot be excluded under applicable law.

8. Contact

For terms-related questions, use the Contact page and include your order reference where relevant.